39 Comments
User's avatar
Sean Myers's avatar

Yeah. This is how insurance works. Promise to cover claims. Receive premiums. Refuse to cover as many claims as possible. Profit.

We used to live in a world where corporations were under the impression that they would lose customers if the services they provided were shitty. Those days are dead. Now there are so few competitors that they all know that they can all provide the same shitty services without losing market share.

Constantin's avatar

Great piece.

One of our neighbors is a successful general contractor. I chose my home insurance on the basis of what insurance he liked to work with after a client experienced a catastrophic event.

Is that a guarantee of future performance? Of course not, but it’s still better than choosing insurance companies on the basis of a TV advertisement.

Ck's avatar

As an insurance defense litigator, this was my experience too with State Farm and Allstate. And as someone who watched those fires unfold in a fire-free part of LA county but experienced the soot, ash and seeing the flames and the aftermath as grieving stunned people tried to find temp housing, it was devastating.

QSAT's avatar

Maybe someone should file a class action lawsuit based on bad faith. Enough bad faith claims might get their attention.

john a's avatar

i live in Oklahoma and have state farm....my house was damaged in father's day storm few years back. my roof was damaged, lost part of the fence, and had pergola destroyed. after the deductible all that was left was just enough to cover new roof. i was never made whole. i did not sue. state farm counts on people like me not to make a fuss. i haven't even dropped them as my insurance provider. the main reason i used them is the local presence and relationship that was built with their local rep, unfortunately their business model has changed. all they do now is collect premiums. after the storm, when i called to put in a claim with my local office, i was told they don't file claims any longer you have to do that yourself at their website. and so it goes...........

Adam's avatar
Sep 2Edited

State Farm insures my apartment and my vehicle. The other day my agent called bragging about how they had such a banner year that they were refunding me $199! My first thought was "I wonder who they stole it from." Now I know. Allstate is as bad or worse from what I understand. I don't trust the Gecko or the Emu either. What do you do when they are all crooks. As Sean Myers stated earlier;

"We used to live in a world where corporations were under the impression that they would lose customers if the services they provided were shitty. Those days are dead."

True words indeed. Would that more companies would follow the CostCo model. Greed ain't good!

Kirsten Eckert's avatar

My apartment and vehicle too. Last year my second six-month payment went down - this year, it went up.

Adam's avatar

Hahaha! You mean in 2027 they're gonna raise my bill $250 and wipe out my little bonus? The mind boggles at their temerity.

Katy Bolger's avatar

Two words: Luigi Mangioni.

Adam's avatar

I shouldn't laugh at this Katy but... Hahahahahahahahahaha! Good un.

Katy Bolger's avatar

No, I shouldn't think it or write it either but goddam these corporations spending $1.1 billion to advertise their (fake) conscientiousness. People in distress should not have it made worse by corporations or their own government. I hate liars.

Bon's avatar

How much did the CEO receive in salary/bonus/stock in 2025 for his excellent work in shafting customers? Oh, FOUND IT!

"In 2025, State Farm's CEO, Michael Tipsord, received a total compensation of $24.4 million, which included a base salary of $2.4 million and a bonus of $21.9 million. This marked a 14% increase in his salary compared to the previous year." 🤬

Jim Carmichael's avatar

Deeply disappointing.

Joseph Mangano's avatar

"Hello, I'd like to speak with Jake about my claim. I'll wait."

BTAM Master's avatar

We used to say "They must have paid a claim" whenever we saw the flag at half-staff outside a big insurance company.

mark's avatar

When you pay your premiums " like a good neighbor state farm is there".

When you file a claim the neighbor from hell shows up.

Mari Wilson's avatar

Deny. Defend. Depose. These people are disgusting greed bags from hell.

Funny the word "farm" is in three insurance companies. Farmer's, State Farm and Farm Bureau. Wonder if they started out as only covering tractors and such.

Although it has been about 15 years, when I had Farm Bureau, they were fantastic.

HM Haskins's avatar

Thank you for highlighting this discrepancy and scheme. Very discouraging.

Angie Van Ronk's avatar

First day of high school in my sophomore year I was a passenger in a car that was hit by six other cars on a rainy day at a stoplight at the bottom of a hill. Everyone had State Farm car insurance. I remember my friend and her parents were still fighting for compensation in our senior year and it didn’t seem like they were ever going to get it. That was 1989. State Farm has always sucked.

Tim Weaks's avatar

State Farm is one of the worst insurance companies out there. I quit doing business with them 36 years ago over their lack of morality and deceptive practices.

Joe Weicher's avatar

Well, you spend $1.139 Billion in one year in annoying Jake ads, you've got to find that money somewhere.